Privacy Policy

At CardCollectTCG, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you shop with us, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you interact with our website or place an order, we may collect:

  • Name, email, phone number, billing and shipping address

  • Payment information (processed securely via Shopify Payments, PayPal we never store your full card details)

  • Order history and purchase details

  • Device, browser, and usage data (via Shopify, Google Analytics, TikTok, and Instagram integrations)

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchases, shipping updates, or promotions

  • Improve our website, products, and services

  • Meet our legal, tax, and accounting obligations

3. Sharing Your Information

We do not sell or rent your personal information. We only share it with trusted third parties necessary to complete your transaction, including:

  • Shopify (store platform and secure checkout)

  • Payment providers such as PayPal

  • Australia Post and courier partners (shipping)

  • Analytics and marketing providers (Shopify, TikTok, Instagram)

These providers only receive the information they need to perform their services.

4. Security

Our store uses SSL encryption and relies on Shopify’s secure systems to protect your information. While we take reasonable steps to safeguard data, no online transmission can be guaranteed to be 100% secure.

5. Cookies & Tracking

We use cookies to:

  • Keep items in your shopping cart

  • Remember your preferences

  • Analyse traffic and improve your shopping experience

You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate details

  • Request deletion of your personal information (subject to legal obligations)

  • Opt-out of receiving marketing communications at any time

To exercise your rights, please contact us at:
Email: cardcollecttcg@outlook.com

7. Data Retention

We keep your information only as long as necessary to provide services and meet legal obligations (e.g. tax records). When no longer required, data is securely destroyed or anonymised.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “last updated” date.