Refund Policy

At CardCollectTCG, we follow the Australian Consumer Law (ACL). This means you are entitled to a repair, replacement or refund if a product you purchase from us:

• is faulty or defective,

• is significantly different from the description,

• is not fit for its intended purpose, or

• does not meet the consumer guarantees under the ACL.

We do not provide refunds or exchanges for change-of-mind purchases.

Returns

• Sealed, unopened products may be returned within 14 days of delivery if they are in original condition.

• Opened products (packs, boxes, singles, or mystery products) cannot be returned unless they are faulty under the ACL.

• Return postage:

  • If the product is faulty or we sent the wrong item, we will cover the return shipping.

  • If you are requesting a return for any other reason, you are responsible for paying return postage.

Refunds

• Once we receive and inspect your returned item, we will notify you of the outcome.

• If approved, refunds will be processed back to your original payment method (e.g. card, PayPal) within 5–7 business days.

• Please allow extra time for your bank or payment provider to process the funds.

Exchanges / Replacements

• We will replace items if they are defective, damaged, or incorrect.

• If a replacement is not available, a refund will be provided instead.

• To arrange an exchange or replacement, please email us at cardcollecttcg@outlook.com with your order number and clear photos of the issue.

Non-Refundable Items

Please note that the following items are strictly non-refundable and cannot be returned or exchanged under any circumstances, unless they are faulty or defective as defined by the Australian Consumer Law (ACL):

• Opened products (including packs, boxes, and singles)

• Mystery bundles or mystery products

• Clearance, discounted, or promotional sale items

By purchasing these products, you acknowledge and agree that they are final sale, and refunds will only be provided where required by law.